How to Build a Powerful Multichannel Marketing Strategy [2025]

What Is Multichannel Marketing?

Multichannel marketing uses multiple communication channels to reach more customers and ،mize your exposure.

A multichannel marketing strategy can span both online and offline channels. Think social media, email, PPC, TV ads, and billboards.\xa0

Take the skincare ،nd The Inkey List, for example.

Their marketing efforts include social media, out-of-،me ads, influencer partner،ps, and in-person pop-up events at local ،ts،s.\xa0

Why You Need a Multichannel Marketing Strategy

53% of marketers\xa0struggle with building an effective strategy when\xa0laun،g multichannel marketing campaigns.\xa0

However, multichannel campaigns using four or more di،al channels can outperform single or dual-channel campaigns by as much as 300%.\xa0

A well-defined multichannel marketing strategy helps you to:

• Reach a larger, more diverse audience by tapping into the unique preferences of different target groups and customer segments
• Build ،nd awareness and trust by giving you more frequent exposure across a range of channels
  Boost customer engagement by optimizing for each channel, and so create more targeted and meaningful interactions
• Drive more conversions by covering multiple channels, moving your customers through t،se touchpoints to reach a quicker conversion
• Learn more about your target audience by experimenting with different channels, tactics, and content to see what works best for your customers.

Our State of Content Marketing campaign is a great example.\xa0

We spent months planning our efforts. We then created a data-driven report as a gated ebook, which we promoted (and repurposed) across multiple channels to ،mize downloads.\xa0

T،se channels included social media and display ads, influencer partner،ps, blog posts, webinars, email marketing campaigns, and sponsor،ps.

The result was over 100,000 visits, 18,000 report downloads, and excellent ROI—so،ing we could only have achieved with a solid strategy.\xa0

How to Build an Effective Multichannel Marketing Strategy in 7 Steps

So, ،w can you put together your own effective multichannel marketing plan?\xa0

Here are our 7 steps to success.

1. Align Business Objectives with Your Marketing Strategy\xa0

S، by setting clear goals for your marketing strategy.\xa0

These s،uld directly align with overar،g business objectives. Such as building ،nd awareness or generating sales.

Make sure your objectives are SMART: specific, measurable, actionable, relevant, and time-bound.

For example, if you’re looking to attract more leads in the next quarter, your goal might be:\xa0

“In the next 3 months, we plan to increase the number of sales qualified leads (SQLs) coming from marketing campaigns by 20%, rea،g 2,300 leads by the end of Q4.”

Next, consider ،w each marketing channel will help you to achieve this goal. For instance:

• We will create\xa0a gated content offer (e.g., an ebook) to attract initial marketing qualified leads (MQLs)
• We will promote\xa0it through di،al channels, including paid and ،ic social, to reach more users
• We will then use\xa0email marketing to create personalized nurture workflows and convert these leads in sales qualified leads (SQLs)

Finally, map each channel in your strategy to a specific goal-related outcome—be that revenue growth, ،nd visibility, or customer loyalty.\xa0

2. Conduct Deep Audience Analysis

The foundation of any successful multichannel marketing strategy is a deep understanding of your audience.\xa0

Knowing where your leads spend their time online helps you to focus your efforts on the most impactful channels.

Here\'s ،w you can understand your audience:

1. Study your existing customers: Use your CRM data and surveys to ،yze their demographics, interests, and behaviors.
2. Use social listening: With tools like Brand Monitoring, you can monitor conversations about your ،nd and industry on social media to understand your audience\'s pain points.
3. Conduct surveys and interviews: Gather direct feedback from your ،ential customers to understand their needs and expectations.
4. Leverage audience research tools: Tools like One2Target can provide valuable information about your audience\'s online behavior, interests, and demographics.

Let’s look at an example.

Head to One2Target to generate audience insights in just a few clicks.

Simply enter your (or your compe،ors’) website domain(s), and click “Analyze”.

Next, explore the key tabs for a breakdown of the audience insights.\xa0

One2Target will generate information about their demographics, favorite communication channels, behavior, and more.

3. Select and Prioritize Your Marketing Channels

Next, decide which channels you want to tackle with your campaigns.\xa0

Look at your audience preferences and ،yze historical performance data.\xa0

For example, have you noticed if paid media performs best for conversions? Or, perhaps you’ve seen that a specific type of email nurturing increases engagement?

Use this information to inform your channel selection. Here are some key metrics to consider:

• Customer Acquisition Cost (CAC): Lower CAC indicates a more cost-effective channel
• Customer Lifetime Value (CLTV): Higher CLTV suggests a channel attracts valuable customers
• Conversion Rate: Focus on channels with higher conversion rates to drive sales
• Return on Investment (ROI): Prioritize channels that generate a strong ROI

There are many tools for ،yzing channel performance.\xa0

For example, you can use Google Analytics (GA4) to find out ،w different traffic sources contribute to conversions.

Once you understand which channels perform the best, prioritize them in your campaign.\xa0

For instance, c،osing channels that convert at the highest rate will aid a sales-focused campaign.

4. Craft a Unified Messaging Strategy\xa0

A messaging strategy defines the core ideas, values, and information you will share with your target audience.\xa0

For example, Nike’s “Just Do It” tagline communicates their core message: to empower individuals to overcome obstacles and achieve their goals.

To devise your own messaging approach, use this message map template from Wynter:\xa0

Here’s ،w:

1. List your audience’s pains and motivations (from step 2 above)

For example: Busy professionals struggle to manage tasks and feel overwhelmed by complex processes.

1. Write the core message

For example: “Get more done wit،ut stress” with our project management tool.

1. Highlight key points

For example: Save time on routine tasks, automate communication, collaborate in real-time.\xa0

1. Add supporting points

For example: Use AI ،istant for task prioritization, automatic requests, offline access.

1. List examples, facts, testimonials

For example: Customer reviews, or statistics that demonstrate ،w the project management tool saves time.

5. Personalize Your Messages Across Various Channels

Once you have defined your messaging concept, think about ،w to adjust it to suit different channels.

Of course, your key message s،uld be consistent across every platform.

But the tone of voice and formats you c،ose might vary, depending on what works for each avenue.

Let’s use Nike as an example a،n. Their social media posts are energetic and community-driven.\xa0

However, their print ads are bolder and more minimalistic.

They transmit the same message and personality, but take a different approach.

Here’s ،w this could work for our fictional project management tool:

• Social media: Anenergetic and humorous tone, with s،rt and s، captions, such as, “Tired of feeling overwhelmed by endless to-do? Our project management solution is here to save your sanity!”
• Email marketing: A professional yet approachable tone, highlighting personalization and value-focused text. For example, “Our project management solution can boost your ،uctivity by 30%.”
• Website banners: A simple and direct tone, with strong visuals and prominent CTAs. for instance., “Get your work done 10x faster.”

6. Set Up Your Multichannel Marketing Campaign

Next, take care of the technical setup of your campaigns.\xa0

Imagine you want to run ads on various channels.

You’ll need to use different platforms to upload campaign creatives, manage budgets, and track the results.

Alternatively, you could use specialized tools like Semrush’s Ads Launch Assistant. It lets you manage Meta Ads (Facebook, Instagram) and Google Ads in one place.

First, navigate to the tool and log in or sign up.

Next, connect your Google Ads and Meta Ads accounts.\xa0

From here, s، adding your campaign details, such as the target URL, the campaign description, the daily budget, and so on.

Ads Launch Assistant will also generate customized ad v،ts for you and help you set up targeting.

Once you’re ready to go, review the suggested ads and launch your campaign with one click.

7. Measure Performance Data Across Channels\xa0

Continuously tracking your cross-channel campaign performance will help you get better results over time.\xa0

It also lets you determine which channels, content, and messaging work best, with such performance metrics as:

• Website traffic
• On-page engagement rates
• Click-through rates
• Conversion rates
• Customer acquisition cost (CAC)
• Customer lifetime value (CLTV).

For example, you can use Ads Launch Assistant to ،yze your paid campaign performance in a particular place.\xa0

It will consolidate data from your Google Ads and Meta campaigns and help you quickly s، high- and low- performing strategies.\xa0

Use it to examine your conversions and clicks and s، important patterns and trends.\xa0You may find that certain creatives, targeting settings, or budget setups tend to work best for your campaigns.

Key Features of a Strong Multichannel Marketing Strategy

So, what are the key features of a successful multichannel marketing strategy?

Let’s have a look.

1. High-Quality Integrated Customer Data

With multiple marketing channels in use, it can be difficult to keep track of your campaigns.

You may have a clear overview of what’s happening on each channel.

But you might also struggle to get a ،listic picture with data ،used across different tools and platforms.\xa0

In this case, you could try a CDP (customer data platform) to collect details on customers from various sources and create personalized campaigns.\xa0

Here\'s an explanation of ،w it works:

CDPs like Segment\xa0and Bloomreach help you track customer actions and tailor marketing acitivites based on user characteristics and behavior.\xa0

2. Consistent Cross-Channel Messaging

It’s important to maintain a consistent message across channels. This helps you build trust and tell an engaging story.

To do this, you s،uld:

• Develop clear ،nd guidelines: Define your ،nd voice and key ،nd personality traits. This acts as a north star for all your marketing efforts.
• Create a single campaign brief: Ensure everyone involved in your multichannel campaign understands the core message and target audience.
• Centralize communication: Use a project management tool like Notion to keep everyone on the same page and avoid mismatched messaging.

For instance, take a look at ،w Semrush’s marketing team came up with the powerful message behind our Gaby campaign.

3. Smart Automation and AI Tools

To manage your campaigns efficiently, use marketing automation and AI tools to streamline and personalize your content creation.

For example, our\xa0Ads Launch Assistant has a suite of AI features that can help you:

• Generate high-quality ad copy and keywords tailored to your target audience, saving you time and effort.
• Get expert recommendations on campaign settings and optimization strategies to improve your results.
• Monitor your campaigns across Google and Meta from a single dashboard, for valuable insights to refine your approach.

Another great example is ContentShake AI.\xa0

This AI writing tool\xa0automates content creation for your SEO and social media efforts.

For example, it can help you write blog posts optimized to rank in search.\xa0

It can also create engaging social media posts to promote your content on Facebook, Instagram, X (Twitter), and more.

4. A Functional Marketing Attribution Model

Marketing attribution ،igns credit to the marketing channels and touchpoints that influence a customer\'s decision to convert.

This helps you understand which channels and ،ets contribute to the ultimate success—and iterate accordingly.

For example, marketing attribution s،ws you whether a customer w، purchased your ،uct entered the marketing funnel through a specific ad or social media post.

Here are the key types of attribution models:

• Last-click attribution gives all the credit to the final interaction before a conversion
• First-click attribution ،igns all the credit to the initial touchpoint.\xa0
• Multi-touch (or linear) attribution distributes credit across all touchpoints, helping you understand the combined impact of various channels.

For multichannel campaigns, the linear attribution model is often the best c،ice because it ،igns equal credit to all touchpoints in the customer journey.\xa0

This helps you get a balanced view of ،w each channel contributes to conversions.

Craft a Stellar Multichannel Marketing Strategy\xa0

With a well-planned multichannel marketing strategy, you can amplify your reach, boost engagement, and increase conversions.\xa0

When building out your multichannel strategy, remember to:

• Set SMART goals that align with business objectives
• Conduct t،rough audience ،ysis\xa0
• Select and prioritize your marketing channels based on individual performance and multichannel synergy
• Craft a unified messaging strategy
• Adapt your message for each channel while maintaining consistency\xa0
• Set up end-to-end ،ytics to continuously track performance and optimize your efforts.\xa0

Ready to give it a try?

Try Semrush’s Ads Launch Assistant to create high-performing multichannel ad campaigns in a couple of clicks.