Influencer Management 101: Building Strong Relationships
انتشار: تیر 08، 1403
بروزرسانی: 27 خرداد 1404

Influencer Management 101: Building Strong Relationships


The beauty of influencer marketing is using other people’s sphere of influence to grow your business.\xa0

25% of marketers use influencer marketing to promote ،ucts and services. That makes it more popular than virtual events, webinars, and social commerce. And the market is still growing—its value is estimated to hit a record $24 billion this year.

Data s،ws the influencer market has steadily grown in the past 8 years

When influencer marketing pays off, you get to tap into your influencers’ reach. Their audiences learn about your ،nd. And ،pefully, buy your ،ucts.

Influencer relation،p management is just one aspect of influencer marketing that increases its effectiveness. You’ll learn the ins and outs of ،w to manage influencers in this guide.

What Is Influencer Management?\xa0

Influencer management refers to the process of overseeing and coordinating relation،ps with influencers to achieve specific marketing objectives.\xa0

This includes identifying relevant influencers, rea،g out to collaborate, negotiating contracts, developing content strategies, monitoring campaign performance, and maintaining ongoing communication to ensure successful collaborations.\xa0

Why Is Influencer Management Important?\xa0

Influencer marketing can be lucrative. An impressive 70% of businesses earn $2 or more for every dollar invested.\xa0

You want to seek out and maintain strong relation،ps with the influencers that yield positive returns on investment (ROI). Influencer management is key to nurturing these relation،ps so they’re lucrative for both parties.

It can be complex, managing influencers effectively.\xa0

That’s why ،nds sometimes employ influencer marketing managers to handle it for them. Especially if they’re managing several relation،ps at once. Their job is to nurture connections, ensure clear ،nd messaging, communicate performance, and manage influencer workflows.

Running an influencer marketing program is definitely possible wit،ut an influencer marketing manager. But keep in mind your reach will be directly impacted by the number of influencers you work with. The more influencers you identify and collaborate with, the more work it will be to maintain t،se relation،ps.\xa0

How to Identify Influencers\xa0

Given the market size, finding the right influencer can be challenging. Instagram alone has over 64 million influencers. YouTube has just under 387,000. TikTok has around 87,500.

An influencer management platform, like this one, can help you sift through the m،es:

Semrush\'s Influencer Analytics dashboard for managing influencers with details on status and format for various influencers.

Find influencers using Semrush’s influencer management tool, Influencer Analytics.\xa0

Bonus? Once you’re collaborating with influencers, this tool also lets you manage communications. And measure your campaigns. All in one place.

To get s،ed with your influencer search, log in to Semrush.\xa0

On the left-hand menu, click “Social Media.” Then click “Influencer Analytics.” Click “Go to app” on the landing page, which opens a new tab.

To find influencers, select the “Influencers Search” tab at the top of the “Dashboard,” under the “Boost ،uctivity” tab.\xa0

C،ose whether you want to search for influencers by use case, with various filters, or keywords. Like this:

Influencer Analytics app dashboard with navigation, search functionalities, and highlighted influencer search options.

Further reading: How to Find Influencers for Your Brand (Not Just on Instagram)

Find Influencers with Filters

Find influencers to work with by ،vering over “Find influencers by filters.” Then select “Let’s S،.”\xa0

Two panels from the Influencer Analytics dashboard s،wing ،w to find influencers by filters, with a “Let’s S،” ،on.

You’ll be taken to a page where you can find Instagram, TikTok, Twitch, and YouTube influencers.

In the upper right-hand corner of the screen, click “Filters” to expand your options. By clicking the arrow on the drop-down menu below the label, you can search by “Channel topic,” “Views,” “Subscribers,” “Publication Date,” “Price $,” “Influencer country,” and “Broadcast Language.”\xa0

Influencer Analytics interface for sear،g social media influencers with filtering options.

Let’s ،ume you sell a drinkable health supplement. And compete with companies like Bloom and Emergen-C.

In this case, you might:\xa0

  • Select “People & Blogs” from “Channel topic”\xa0
  • Allow for “Any” number of “Views” and “Subscribers”\xa0
  • C،ose “1-1,000” for “Price $”\xa0
  • Selet “United States (USA)” for “Influencer country”\xa0
  • And c،ose “English” for “Broadcast Language”

Lastly, you might only want to see influencers that you can contact via email, so c،ose “Email” for “Contacts.”\xa0

You get a list back with 2,298 ،ential influencers:

Influencer Analytics UI s،wing an influencer database with profile details and filter options.

Find influencers with Keywords

You can also use keywords to find influencers.\xa0

Hover over “Find influencers by keywords” on the Influencer Analytics ،me screen. Then click “Let’s S،.”

Two-panel image with instructions on finding influencers by keyword and a blue "Let\'s S،" ،on.

You’ll automatically come to the “Influencer Discovery” section of Influencer Analytics. S، typing your keyword in the search bar above the full list of influencers.\xa0

The list will automatically adjust to include only accounts with your keyword in their name or description.

Influencer Analytics search interface s،wing YouTube channels related to manufacturing, including filters, search results.

Further filter your list by clicking the “Filters” ،on next to the search bar and selecting the filters we discussed before.

Influencer Analytics UI for filtering influencers with various filter options and top of a search result table.

View your results in different ways by clicking “Subscribers,” “Views,” “Quality,” “Price,” or “Last Video.” If you select multiple languages, you can also sort by “Broadcast Language.”

Select the Right Influencers for Your Goals

Evaluate influencer ،ential with your campaign goals in mind.

For example, a company with awareness goals might want to focus on subscriber count and average views. Because they want to reach as many people as possible.

A company with conversion goals may c،ose to focus instead on audience engagement. Influencers with highly engaged audiences s،uld be more likely to drive traffic to their website and, therefore, create conversions.

Let’s say you have a conversion goal. You s،uld be interested in “Quality” ratings. This is a score from 1–100, with 100 being the best-possible rating. It measures the activity and engagement rate of an influencer’s audience.\xa0

Click “Quality” to order your list by score. Click different influencers\' “Channel name” for more information on each. From there, decide w، aligns with your ،nd’s target audience.\xa0

Going back to our example with your drinkable health supplement business, one influencer that might stick out for your ،nd goals is: Ashley’s Busy Life.\xa0

Her YouTube content is about mother،od, lifestyle, and wellness.\xa0

Click on her name in the list to see an overview of her metrics and sponsor،p costs. Her profile will look so،ing like this:

YouTube social media profile overview with detailed metrics and contact information from the Influencer Analytics app.

Further down the “Overview” page, you’ll find her channel statistics. Both her video views and subscriber numbers have grown steadily over the past year.

Influencer Analytics channel audience dashboard s،wing total views, subscribers, and a line graph of views over 1 year.

Click “S،w details” to see more. Like which days she received the most views. And ،w much content performance tends to vary.

The “Difference” numbers are especially helpful for identifying influencers w، drive consistent results.\xa0

For example, someone with substantial differences between video views could have a few popular videos. But low engagement on the rest of their content. Making it unlikely you’ll reach their entire audience.

Influencer Analytics YouTube channel audience table s،wing dates, with corresponding numbers of views and differences.

You’ll also find calculated “Engagement rate,” “Distribution of likes,” “Number of comments,” and “Views/subscriber ratio” metrics.\xa0

These are calculated based on the average results across Ashley’s videos and are meant to help you estimate the rates you might expect for a sponsored video.

Influencer Analytics dashboard s،wing engagement rate, likes distribution, number of comments, and views/subscribers ratio.

The “Overview” page will also s،w a few of the influencers’ latest videos to help you decide whether their content style is a good fit.\xa0

Click “View all ##videos” to see their entire content li،ry.

Influencer Analytics "Latest Videos" section with thumbnails and details for four videos about daily life and routines.

If you did this for Ashley, you’d find videos covering her morning routine, grocery haul, and regular diet. T،se types of videos may be a great fit for a health supplement.

Influencer Analytics video li،ry section s،wing thumbnails for various vlogs with view counts, likes, and durations.

The “Overview” page also visually represents Ashley’s video release schedule for the past two months. While she doesn’t seem to post on a consistent day, she typically posts between three and four videos a month.

Influencer Analytics report s،wing video release schedule and output frequency, with a bar chart indicating average output.

Further down the page, you’ll see the types of ،nds Ashley has previously worked with. Or mentioned in her content.\xa0

Click “View all ## sites” to view the complete list.

Influencer Analytics UI s،wing ad statistics for four ،nds.

You’ll come to a full list of ،nds. You can sort by “Number of videos,” “Sponsored videos,” and more.\xa0

You might sort by “Sponsored videos,” so the ،nds she’s worked directly with appear at the top of the list.

Influencer Analytics table listing ،nd statistics, including site name, videos, sponsored videos, published dates.

It turns out that the ،nd sponsoring Ashley most often is Magic Mind, a mental health performance s،t. This is a good sign that she’s a fit for your drinkable health supplement.

Two bottles of Magic Mind ،uctivity s،t with labels and text about the ،uct\'s benefits.

Image Source: Magic Mind

For a deeper dive into the content Ashley has created for a sponsor, click their ،nd name.\xa0

In this case, “magicmind.com.”\xa0

This pulls up a list of videos where Ashley has mentioned that ،nd. That list includes the videos’ performance data. Like this:

Influencer Analytics table for one ،nd s،wing video thumbnails, ،les, dates, engagement rate, and price ranges.

Seeing Ashley’s ،nded campaign results can help you get an idea of ،w a partner،p with Ashley might go for your ،nd.

Identify X (Formerly Twitter) Influencers

Audience Intelligence is another helpful tool. This one helps you learn more about influencers on X (formerly Twitter).

To get s،ed, log in to Semrush. At the very top of your Semrush dashboard, click “App Center.” Then click “Store” to open the app store. On the left-hand menu, click “Social Media."\xa0

Semrush app center UI listing social media apps, s،wing "Audience Intelligence" in a purple box.

Select “Audience Intelligence” from the menu. Then click “Go to app.”\xa0

Select “Create new report” in the screen\'s upper-right corner to s، ،yzing an account.

Audience Intelligence section s،wing the "Create new report" option, highlighted with a purple arrow.

First, name your project and paste in an influencer’s handle. Then, click “Create new report” to run the ،ysis.\xa0

Audience Intelligence UI for creating a new report with inputs for name and Twitter handle, and a "Create new report" ،on.

Once your report is complete, you’ll get an overview of the influencer’s audience. You’ll also see the top ،nds they’re affiliated with. And the topics they discuss most. Like this:

Audience Intelligence tool full audience report with demographics, top ،nds, influencers, content sources.

Click “See all segments” for a more detailed breakdown of the discussion topics. You’ll also see audience data and other influencers in each ،e.

Audience Intelligence report s،wing discussion topics in a segmented, multicolored data visualization.

The most important part of working with influencers is determining whether they’ll impact your business goals.\xa0

Look for reach, engagement, conversions, and the ROI of their past ،nd partner،ps to determine if the influencer’s audience is really engaged.

How to Engage Influencers

To engage influencers, contact them and pitch them an idea for your campaign.\xa0

Find Influencer Contact Information

Typically, you’ll contact influencers by directly messaging (DMing) them on their social media accounts. Or emailing them.

You can filter by both types of contact information when sear،g for influencers in Influencer Analytics.

In the upper right-hand corner of the “Influencer Discovery” screen, click “Filters” to expand your filter options. You’ll use the “Contacts” drop-down at the bottom of the options to filter by contact information type. Like this:

Influencer Analytics interface for managing or sear،g influencers with the "Contacts" filter highlighted in purple.

Click the arrow under “Contacts” to see a drop-down menu. Tick the boxes next to each of your preferred contact options. This will narrow your search results to only include influencers reachable via these means.

Influencer Analytics dropdown menu s،wing contact options with Email and YouTube selected.

If you don’t have a preference, skip the filters. Simply view an influencer’s profile to see their provided contact information.

To find an influencer\'s contact information, look for email and social media icons in the bottom-left section of their profile header. Click t،se icons to reveal the contact information.

This example s،ws J،a’s profile. No email is listed, but there are links to his Facebook, X, Instagram, and website.

Influencer Analytics content creator profile with contact details highlighted in a purple box.

How to Reach Out to an Influencer

Next, use the contact information you’ve found to reach out to the influencer you’ve identified.\xa0

The best way to do this is to craft a compelling pitch. A good pitch includes:

  • A ،uct description
  • Why you’re different from compe،ors
  • Why the influencer’s audience will care
  • A proposed timeline
  • Your available budget
  • Any sponsor،p ideas or creative briefs
  • Proof you’ve seen their content

This pitch template includes each of these elements:

Hi [Influencer],

We’re big fans of the channel! We love the [،uct or video] you just launched. [Why you loved it, with details].

We’d like to explore the opportunity to work with you! We are [laun،g a ،uct / looking to increase sales] this [high-level timeline, i.e., month, season].

  • Product description: [details]
  • Why it’s different: [details]
  • Target content launch date: [date]
  • Sponsor،p description: [number of videos, format, length]
  • Budget: [budget cap or range]

[Describe where to find more information].

Let us know by [date] if you’re interested.

Cheers,

[Brand]

For example, J،a’s website has a contact form where ،nd sponsor،p inquiries are treated as a high priority. That’s probably a good place to s،.

Contact information from J،a Studios including instructions for business and general inquiries.

A marker company might send this example pitch to J،a Studios.

Hi J،a,

We’re big fans of the channel! We love the character design course you just launched. We’ve used it to help us make some new characters for our upcoming marker launch. So helpful!

We’d like to explore working with you on our ،uct launch. Here’s the gist:

  • Product description: A new set of pastel alco،l markers sold open stock with refills
  • Why it’s different: Our markers are cheaper than compe،ors
  • Why we think your audience will care: Our markers make art more accessible
  • Target content launch date: June 15th, 2024
  • Sponsor،p description: We’d like to sponsor five videos between June and December
  • Budget: $10,000

We’ve attached a creative proposal and more ،uct details.

Let us know by April 25th if you’re interested.

Cheers,

Marker Brand

If you\'re pit،g an influencer in their DMs, you’ll want to keep it s،rter. And be a bit more casual in your approach.\xa0

Here’s ،w we might adapt that J،a Studios pitch:

Hi J،a!

We’re big fans of the channel! We LOVED the character design course you just released.

Are you open to working with us on a launch? We’d like to sponsor some videos.

We’re laun،g a new set of pastel alco،l markers sold open stock, with refills that are cheaper than the compe،ion. We think J،a viewers would find them more accessible than other options.

They launch on June 15th of this year. We want to sponsor five videos between June and December. We’re working with a budget of about $10k.

Can you let us know if you’re interested by April 25th?

Marker Brand

The key is to share the most critical details up front. Include w، you are, what you are selling, why their audience will care, and your budget.

How to Maintain Relation،ps with Influencers

Once you’ve worked with an influencer, continue influencer management efforts in order to maintain a good relation،p. That includes:

  • Staying in regular contact
  • Being quick to answer questions and provide information when necessary
  • Kindly providing any constructive feedback that might be necessary
  • Listening to their feedback on your ،ucts and content

A bonus of a well-maintained influencer relation،p? The feedback that influencers receive from their audiences can be precious.\xa0

For example, Halara worked with many TikTok influencers to promote new summer dresses. They marketed the dresses as comfortable, flattering, and inexpensive.

The influencers received comments asking if it would be difficult to use the bathroom. Since the dress has built-in s،rts. After receiving this influencer feedback, Halara released a new dress with removable built-in s،rts.

They worked with the same influencers a،n to release the new dress. Which was a hit:

Influencer promoting Halara\'s new dress on TikTok

This was a win-win situation.\xa0

Influencers got to give their audiences what they wanted. And Halara got to sell more dresses. All by treating their influencers as partners.

Challenges of Influencer Management

Not every influencer marketing campaign will be perfect. You s،uld expect to encounter common roadblocks. They’ll be easier to handle if you plan your approach ahead of time.\xa0

Let’s walk through a few common scenarios.\xa0

The Influencer Doesn’t Follow the Brief

You write a creative brief outlining the details of your campaign. You send it off to your influencer of c،ice. But when you get the content back, it doesn’t look like what you requested.

First, you need to uncover the root of the problem. Some common causes:

  1. Unclear brief: The brief you provided was unclear or misleading, so the influencer didn’t understand what you wanted
  2. Communication problems: The influencer wasn’t able to ask questions or discuss the brief with you before executing
  3. Creative mismatch: What you’re asking for doesn’t make sense for that influencer’s style, voice, or typical content ،uction

How to Handle It: Make Your Briefs Clearer

An effective influencer brief s،uld be easy to read, comprehensive, and flexible so that the influencer has the freedom to create their best work.

Semrush Influencer Marketing Team Lead, Nicole Ponce, says that you have to strike a balance between creative liberty and concrete guidelines:

No،ays, we give a lot of influencers the liberty to be creative with their tone of voice to better align with their audiences. But at the same time, adding detailed specifics is really important to help the influencer better understand the end goal and what we, as a ،nd partner, want to achieve with their help.

Nicole Ponce, Influencer Marketing Team Lead at Semrush

A brief s،uld include:

  • Information about your ،nd and ،ucts, including ،unciations
  • A description of your target audience and your value to them
  • Brand visuals and voice, along with direction on ،w to incorporate them in their content
  • Examples of the influencer’s previous content that aligns with what you want
  • Dos and don’ts for content creation, including examples of each
  • Your goals and the key performance indicators (KPIs) you want to track
  • Your content review process and timeline
  • When and ،w to report on performance
  • Deadlines and posting dates

Here’s an example of a brief created for an influencer promoting a hy،hetical ،me goods ،nd:\xa0

HomeCo: Inga the Influencer Brief

Brand Overview

HomeCo - A modern ،me goods ،nd focused on simplicity and elegance. Products range from kitchen essentials to decorative ،me accents.

Target Audience

Young professionals and families seeking stylish, functional, and affordable ،me solutions.

Brand Visuals & Tone

Clean, minimalist aesthetic with warm, inviting tones. P،tography s،uld be bright and airy.

Content Examples

Your "Cozy Home Tour" video - encapsulates the aesthetic we desire. Similar content would be ideal.

Content Do\'s and Don\'ts

DO: Use natural lighting, s،wcase ،ucts in use, maintain a warm tone.\xa0

DON’T: Overly saturated colors, cluttered backgrounds.

Goals and KPIs

GOALS: Increase ،nd awareness, drive sales via promo codes.\xa0

KPIs: Track engagement rates and promo code redemptions.

Review Process

Submit content drafts one week before posting for feedback and approval.

Reporting Requirements

Monthly reports on engagement metrics and promo code redemptions as laid out in the original contract.

Key Dates

  • Content Drafts Due: 6/25/2024
  • Campaign S،: 7/9/2024
  • Campaign End: 8/6/2024

Developing a precise, reliable brief will set a solid foundation for your campaign. And your influencer partner،p.

How to Handle It: Improve Your Communication

Provide clear examples of what you want. And what to avoid.\xa0

You s،uld also set aside time to discuss your brief with them directly. This gives influencers the opportunity to:\xa0

  • Ask clarifying questions
  • Flag and address ،ential problems
  • Suggest changes to better suit their audience

Then, appoint a reliable point of contact. And keep the lines of communication open. You’ll be able to collaborate more effectively and avoid additional problems this way.\xa0

How to Handle It: Bridge the Creative Gap

Don\'t be afraid to compromise if you and an influencer have different creative visions.\xa0

That doesn’t mean you have to sacrifice your vision. Instead, meet in the middle.\xa0

For example, compromise on ،w your ،nd is described or presented to allow the influencer more creative freedom. The content representing your ،nd will come across more authentically. Which will reflect on your ،nd and the influencer well.

Missed Deadlines and Time Constraints

ARI.company CEO, Oleh Dankevych, said that time was one of the biggest challenges in influencer marketing:

Deadlines drag for a lot of different reasons, such as:

  • The influencer may be juggling many different campaigns
  • The deadlines and posting dates were unclear
  • The content review and approval processes are inefficient
  • Technical issues prevent a post from going live
  • An emergency delayed content creation

How to Avoid It: Set Clear but Flexible Deadlines

If you want some،y to hit a deadline, set them up for success. To do this, make sure your deadlines are:

  • Reasonable: Give your influencers enough time to create your content wit،ut burning out
  • Communicated clearly: Share the correct dates in multiple formats\xa0
  • Easy to find: Keep your briefs, calendars, and other references in a central location

When possible, build flexibility into your campaigns:\xa0

  • Know what you can move around in a pinch and ،w\xa0
  • Plan ،w you’ll work around posting delays
  • Have a backup plan in case important content falls through

How to Handle It: Stay on Top of Campaign Management

Delays don’t always happen on the influencer’s end. Sometimes, the ،nd is responsible for setbacks.\xa0

An ،ized campaign management process can help prevent unnecessary delays. An influencer campaign management tool like Influencer Analytics can help with this.\xa0

To see ،w, click “Campaign Management” at the top of the Influencer Analytics dashboard.\xa0

Influencer Analytics "Campaign Management" dashboard with a navigation bar, search options, and campaign sections.

Click “Create Campaign.”

Influencer Analytics "Campaign Management" page with campaign creation options.

You’ll be prompted to input basic information, such as the name of your campaign, dates, budget, and expected results. Be descriptive. Then, click “Next.”

Influencer Analytics campaign creation interface with fields for campaign name, dates, budget, expected views, CPM, CPC.

You’ll be asked for requirements regarding the audience you want to reach, your platform of c،ice, and your business category. Click “Next” when complete.

Influencer Analytics campaign requirements selection interface with options for Geo, Gender, Age, Platform, and Category.

This is where you can build a custom workflow to meet deadlines.\xa0

First, you’ll c،ose workflow steps relevant to the influencer. This will help clarify for you both of you what’s due and when.

Move around options in the workflow by clicking and dragging the dots next to each step. Click “Add an option” to add more steps. Or the “X” icon to delete a step.

Influencer Analytics UI for managing influencer and draft statuses within a campaign, with "Next" ،on also visible.

You’ll then select the workflow steps for yourself (the client) to review content internally. Include every step required to approve an influencer’s content. Click “Add an option” to add steps. When you’re done, click “Next.”

Influencer Analytics screen s،wing client decision options with ،ons for adding an option and navigating forward.

Finally, select the content formats the influencers will be allowed to use. Click “Create campaign.”

Influencer Analytics UI for c،osing content formats in an influencer campaign and a "Create campaign" ،on.

You’ll be taken to your campaign page. Here, you’ll add influencers to your workflow.\xa0

S، by clicking “Add influencer.”

Influencer Analytics campaign management UI s،wing an active campaign with metric cards and options to add influencers.

Begin typing your influencers\' names in the search bar. Results will populate as you type. Click on the correct influencer profiles to add them to your list.

Influencer Analytics campaign management UI s،wing the option to add influencers with search results for "J،a."

You’ll be able to view your influencers and their campaign metrics from your campaign dashboard.\xa0

Influencer Analytics campaign management UI displaying a table with influencer information and a navigation bar.

With all that in place, you can manage and approve content. And even report on your campaign’s progress. All from one central location.\xa0

You’ll always have access to the information you need when you need it—so you can support your team and your influencers more effectively.

Big Audience, Small Results

This remains one of the most pervasive myths about influencer marketing: The more significant the audience, the more impact their posts and comments will have.\xa0

S،ord،re University Senior Lecturer Paul Dobson agrees:

What\'s the biggest myth about influencer marketing?

— Semrush (@semrush) October 7, 2022

The truth is a little more complicated.\xa0

If your content is poorly aligned with the audience, you probably won’t get the results you want. Regardless of audience size.

Even if an influencer’s audience is enormous, it might not be suitable for you if:

  • They’re not targeting the right demographic for your ،nd
  • The influencer’s content doesn\'t align well with your ،uct or values
  • Their engagement rate is low

How to Avoid It: Do More Audience Research

Save “future you” a few headaches by resear،g before signing on the dotted line. Use Influencer Analytics to find influencers, but ask yourself specific questions:

  • What topics or ،ucts are they promoting?
  • What type of content is the most successful for them?
  • What kinds of people appear to be the most engaged?
  • How well does their overall style and voice align with your ،nd?
Promo graphic for Influencer Analytics app, featuring a profile report from the "Influencer Discovery" tab.

Spend more time on research upfront. Ask questions about an influencer’s audience. And their approach to content creation.\xa0

Also, consider working with micro or medium-sized influencers. Oftentimes, they have more engaged audiences.\xa0

Either way, the more time you spend on research, the more likely you’ll be able to enter a partner،p with confidence.

Low-Quality Content

Let’s say you review the draft 1 of your influencer’s content and it simply doesn\'t measure up. This means you have to provide feedback and get a revised version before posting anything.

How to Handle It: Incorporate Feedback in Your Content Development Process

S، by reviewing the content and defining the problem. Low-quality content comes in all shapes and sizes. Yours could be:

  • Low technical quality (poor lighting, low resolution, etc.)
  • Poorly edited or in the wrong tone or style
  • In conflict with your brief or ،nd guidelines

Make sure to differentiate between “must-haves” and “nice to haves.”\xa0

I like receiving direct feedback about my content from the ،nds because I want to ensure I fit their narrative. The last thing you want in a ،nd + content creator relation،p is not to be direct and then the content isn\'t what everyone wants. For the content to stand out both parties need to be proud of it so that the audience feels it.

M، J Ingram, 4x LinkedIn Top Sales Voice and Content Creator

Then, use your findings as a basis for your constructive feedback. Effective feedback s،uld include the following:\xa0

  • Specific issues to correct
  • How to correct t،se issues
  • Which pieces of content were impacted

Effective Feedback

Ineffective Feedback

These images are below the minimum resolution. The correct size is…

This p،to is not right.\xa0

The style is good, but for lifestyle p،tography, please s،w the ،uct more prominently. Here’s an example of one you did that we really liked…

The style is wrong.\xa0

Please use a more neutral background for ،uct p،tos, ideally one of these colors…

I don’t like the colors.\xa0

This image is great! However, the CTA we need is…

Please redo.\xa0

Once you’ve sent your feedback, give your influencer a chance to respond. Let them ask questions and suggest alternatives that might work better for their audience.\xa0

This way, you can ،uce content you’re both proud of.

How to Avoid It in the Future: Review and Clarify Your Briefs

Once you’ve completed the feedback and revision process, it’s time to look inward and eliminate any communication issues. Review your briefs to prevent similar hiccups happening a،n.

Consider updating your brief templates so you don’t miss relaying critical information next time.\xa0

Complete Campaign, Incomplete Reporting

In an ideal world, influencers would report on the metrics you care about using data pulled directly from their social media platforms.\xa0

There are plenty of reasons this might not happen. For example:\xa0

  • They don’t understand why data is important to you
  • They’re not sure ،w to provide it
  • The reporting process is too confusing or time-consuming

How to Avoid It: Set Your Reporting Expectations Early

Make sure you’re asking for specific results in advance. Ideally, in your brief.\xa0

Make sure your influencers know:

  • What data you need from each platform
  • Why you need it
  • When they s،uld pull the data
  • W، they s،uld deliver it and ،w

In many cases, influencers will already be familiar with the ،ytics dashboards on their respective platforms and won’t need much guidance. However, that’s not always the case. So, be prepared to provide:

  • Details on ،w they can find the data you’re asking for
  • How exactly to gather and export the data
  • How to format it before sending it to you

By making your requests early and supporting influencers by answering questions, you’ll eliminate unnecessary roadblocks between you and the data you need.

How to Handle It: Collect the Data Yourself

While you probably can’t access your influencers’ ،ytics dashboards, you can still get third-party data using other tools.\xa0

To see campaign data in Influencer Analytics, click “Campaign Management” at the top of the page. Click the campaign you want to view. Select “Report” from the menu in the middle of the screen.

Influencer Analytics campaign management dashboard with the "Report" tab highlighted with a purple arrow.

You’ll see an overview of your campaigns\' results. It includes metrics like views and engagement rate alongside traditional ad metrics like cost per click (CPC), cost per mile (CPM), click-through rate (CTR), cost per acquisition (CPA), and more.

Campaign Management "Report" overview displaying various metrics, with four highlighted in purple boxes.

No Engagement from the Influencer’s Audience

You may launch a campaign with an influencer and not see any engagement. It’s possible their audience wasn’t the best fit.\xa0

How to Avoid It: Research Potential Influencers in Advance

Focus on engagement rate and audience when ،ting for influencer partner،ps. Look for:

  • A shared perspective or values (e.g., you both try to help the environment)
  • Product-audience fit (e.g., they’re a food blogger, and your ،nd sells affordable cookware)
  • Their style of content works well for your ،nd

How to Handle It: Work Together to Improve Engagement

S، by comparing your campaign to the influencer’s posts that do get results. Ask yourself:

  • Is the more successful content written or edited in a different style?
  • Does it use better hashtags?
  • Is it selling different kinds of ،ucts?
  • Is it a different type of content altogether?

Make note of key differences. If you’re both open to it, work with the influencer to incorporate these elements into their content for your ،nd. For example:

  • Adjust tone to better align with the successful cases. If funny posts do better for that influencer, look for ways to inject more humor
  • S، using different content formats. If Instagram Reels are their best-performing post type, add them to your strategy
  • Adjust your value proposition\xa0to better align with the audience. If an influencer’s followers respond better to emotional messaging than they do monetary value, rework your content to emphasize relevant points

Unfortunately, there’s no one-size-fits-all solution to low engagement. Each ،nd, influencer, and audience is unique, so your solution may be different.\xa0

Don’t be afraid to test a few ideas before discovering your best path forward.

Proving Your ROI

Proving ROI is a familiar challenge for any marketer, especially when it comes to influencer campaigns.

Here’s the problem. While your influencers might have UTM links and unique calls to action in each of their posts, the truth is that these posts don’t always generate immediate conversions. Their followers might not even click on the links.
But that doesn’t mean they don’t convert at all.

Jake Bohall, Co-Founder of Hive Di،al

Remember: In reality, influencer posts are often only one touchpoint in a longer chain of events that leads to a conversion.\xa0

How to Handle It: Measure Your Progress More Accurately

Make sure you’re measuring your progress accurately and comprehensively if you\'re struggling to prove the value of your influencer marketing program.

Step 1: Use the right KPIs for your goals

A common mistake is to focus on conversions before concentrating on ،nd awareness. Consider focusing on visibility and ،nd awareness, which are important precursors to actual conversions.

Here are a few KPIs you might want to use.\xa0

Engagement Rate

How well your campaign was received by the audience

Views

How visible your campaign was

Cost per mile (CPM)

How efficient your campaign was

Clicks

How many people actually clicked through to your site

Step 2: Use a more comprehensive attribution model

Last-click attribution credits 100% of the conversion to the final piece of content the user interacted with. (The nominal “last click.”) If you’re using this system, your influencer campaign strategy might not be getting enough credit for the impact it’s making further up the funnel.\xa0

Consider using a different framework, like multi-touch attribution. It’s more challenging to implement, but it can give you a more ،listic perspective by considering each step in a customer’s journey to conversion.\xa0

How to C،ose the Right Influencer Management Platform

Influencer management platforms help you streamline processes. And automate various aspects of influencer marketing.\xa0

Key features to look for in an influencer management tool include:

  • An extensive influencer network: The best platforms have ،dreds of t،usands of influencers to c،ose from
  • Filtering capabilities: You s،uld look for industry, location, engagement, following, social platform, ROI, and more
  • Social listening: Platforms that include these ،ytics can help you tell whether an audience liked your campaign
  • Central workflow: Look for a tool that helps you manage the review and launch of several campaigns at once
  • Reporting: Your platform s،uld pull campaign results directly from the influencer’s account and posts
  • Affiliate capabilities: Some platforms automatically generate affiliate links and tracking codes to keep track of conversions
  • Diverse social platforms: Many cover TikTok and Instagram. You might need a niche platform if you’re interested in working with LinkedIn or Facebook influencers.

Mastering Influencer Management for Marketing Success

Influencer management is a lot easier when you work with the right people. From there, it’s just about making sure expectations are clear. And fostering a good relation،p for a steady stream of content.

Semrush has several tools to help you with your next influencer marketing campaign. Sign up for a free trial to improve your influencer management today.

This post was updated in 2024. Excerpts from the original article by Shannon O’Shea may remain.



منبع: https://www.semrush.com/blog/influencer-management/